Frequently Asked Questions

1. I'm not sure which light is best suited for me.
   
   Please watch our video for which light is for who: https://www.youtube.com/watch?v=_menCnM38NM
   
   
2. Which light is compatible with Sidus Link?
   
   The Prism is designed and built to be fully compatible and integrated into the Sidus Link ecosystem via the Sidus Bluetooth module. Sidus Link has made recent updates that allow for it to work with many lights outside of its traditional Bluetooth ecosystem.
   
   The Hybrid, Prism SE and Prism Plus are functional on many other apps, including Luminair, Blackout, and our own app, ALLI Connect, which is in beta testing.
   
   
3. Where can I download the ALLI Connect app?
   
   ALLI Connect is currently in beta testing mode. Please send an email to info@sgclighting.com if you wish to be beta user. We would appreciate feedback on how to make the app more efficient!
   
   
4. What is the photometrics chart showing me?
   
   The photometrics chart is a test showing the readings of popular lighting metrics from measuring five different tubes at different color temperatures from 1m away.
   
   The readings are for the following: color temperature accuracy, deviation from the ideal color, CRI, LCI, XY readings, R9 and R12, and output in Lux.
   
5. What is the build quality for the lights? Is it made of plastic or metal?
   
   The Prism Plus and Prism SE has a sturdy exterior made of aluminum, which makes it more durable, while still being very lightweight.
   
   The Prism and Hybrid had a lightweight hard nylon plastic build with a resin coating.
   
   
6. I’d like to know more about product support and customer service.
   
   Support will largely come from our online team via info@sgclighting.com. Our team will typically respond within 24 hours. You can schedule a video call with our support staff, who can help with connectivity issues or how to work the light.
   
7. Do I want SGC Lights to be a part of my high-end professional kit?
   
   You will greatly value having SGC Lights in your lighting kit. It will quickly become a convenient and priority choice of light to use on many shoots. For example, the SSI score from the Prism and Hybrid is potentially the highest for white light on the market.
   
   
8. Where can I see more photos of the product?
   
   For more photos of our products in action, follow us on Instagram: @Sgclights
   
   
9. Do you have lights that have built-in Lumen Radio chips?
   
   Right now, users have the option of adding Lumen Radio chips to their Prism Plus lights. This is a special custom order build. Please contact info@sgclighting.com to pre-order yours today!
   
   All other versions are capable of working with Lumen Radio Receivers such as the CintennaRX or Moonlite.